Shipping & Returns
Delivery Policy
At I'SAYS MOVE, we aim to deliver your items to your doorstep within 5 working days from the date your order is processed.
Return Policy
We have a 3-day return policy, meaning you can request a return within 3 days of receiving your item.
To be eligible for a return:
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The item must be in the same condition as received: unworn, unused, unwashed, with tags intact, and in its original packaging.
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Your return request must be sent within 3 days of delivery.
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You must provide the receipt or proof of purchase.
How to Initiate a Return:
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Email us at info.isaysmove@gmail.com with the following details:
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Your Order Number
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Product Name/Style Code
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Size/Color of the product purchased
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A picture of the product in its original condition and packaging
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Reasons for the return
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If your return is accepted, we will arrange for a return pickup.
Important Notes:
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For domestic orders (India), the cost of the return pickup will be borne by the customer.
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International orders are not eligible for returns or exchanges.
Exchange Policy
To be eligible for an exchange:
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The item must be in the same condition as received: unworn, unused, unwashed, with tags intact, and in its original packaging.
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Your request must be sent within 3 days of delivery.
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You must provide the receipt or proof of purchase.
Important Notes on Exchanges:
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An item can be exchanged only once. After an exchange, the item cannot be returned.
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Exchanges are not available for orders delivered outside of India.
How to Initiate an Exchange:
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Email us at info.isaysmove@gmail.com with the following details:
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Your Order Number
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Product Name/Style Code
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Size/Color of the product purchased
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A picture of the product in its original condition and packaging
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Reasons for the exchange
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Details of the product you would like to exchange for
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Once approved, follow the instructions provided to process your exchange request.
Damages and Issues
Please inspect your order upon receipt and contact us at info.isaysmove@gmail.com within 24 hours if:
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The item is defective or damaged.
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You received the wrong item.
We will evaluate the issue and arrange for a replacement if necessary.
Refund Policy
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Once we’ve received and inspected your return, we will notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 3-5 working days.
Please Note:
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Refunds may take additional time to reflect, depending on your bank or credit card company.
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I'SAYS MOVE reserves the right to refuse a return at our discretion.
Cancellation Policy
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​Orders cannot be canceled once they have been processed.
Contact Us
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For any queries, feel free to reach out to us at info.isaysmove@gmail.com.
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